General Terms & Conditions



Bon Match Albums - General Terms and Conditions

Please review the following Terms and Conditions prior to the placement of any order where the Bon Match Albums reserves the right to make any changes without notice in prices, materials, sizes and availability. In conjunction, this policy page supercedes any previous Bon Match Albums policy pages.

Printing, Mounting & Binding:

You send us the designed files.
Designed print-ready files must be submitted in the album layout size (10"x10" album is submitted as a 20"x10" layout).
Files to be preferably saved as SRGB colour mode, JPEG
Files sent via FTP should be JPEG
Files should be Hi-Res output at 300 DPI
Files must be in sequence and clearly numbered.
Allow Four (4) weeks in house production time.
Bon Match Albums will not be responsible for colour correcting and/or colour matching. A digital and print copy calibration sheet is available on request to ensure a proper colour profile match.
The designed files will be printed as is. All design layouts will be assumed to be as you intended.
Please double-check each file before submitting them.

Design, Printing, Mounting and Binding:

You should send us colour corrected image files.
Choose and arrange in sequence the images you wish to use.
Digital files must be Hi-Res output at 300 DPI, colour corrected and saved as SRGB colour mode, JPEG
Custom text must be submitted as an electronic file.
A design confirmation layout will be sent for your review.
Two (2) times only per order, changes affecting no more than 50% of the total pages can be made.
Changes affecting more than 50% of the total pages or changes made more than two (2) times will incur an additional service charge.
Allow Two (2) weeks for design and a subsequent Four (4) weeks for printing & binding after confirmation approval, for a total of Six (6) weeks in house production time.
By choosing this Design Option, creative control is turned over to our team of professional graphic designer.

For Production:

All prints will be trimmed maximum of 1/4" from each side, please plan your designed layouts accordingly.
All orders waiting on replacement prints/files will be placed on PENDING. No further production will be done.
All files submitted to Bon Match Albums are automatically considered to be PRINTABLE; therefore resolution, profile settings, and quality should be checked before submission. All albums printed with design or layout errors after approval will be considered the responsibility of the photographer
Orders pending confirmation approvals are placed on PENDING until Bon Match Albums receives an email confirmation.
Upon approval, Bon Match Albums will not assume any responsibility for any further changes in design or colour.

For Ordering:

Orders can be placed through our website, www.Bonmatchalbum.com or through our Customer Service.
To check order status, please log on to our website using your member account or through our Customer Service. Please allow 2 business days upon arrival of your package for us to process your order.
Once an order is in our system, no changes are allowed. If you wish to cancel an order, a non-refundable cancellation fee will be applied.
Orders must be submitted as complete order. No partial orders will be accepted.
Send all orders to: Bon Match Albums, Unit 102 - 9770 196 A Street, Langley, British Columbia V1M 2X5, Canada
or via email to customerservice@bonmatch.com

For Returns:

All returns must be a manufacture based defect and must be reported within 2 business days upon receipt of merchandise. Return must first be authorized by phone with Bon Match Albums Customer Service. Returned products need to be properly packaged, shipped with the original packing list and must be in sellable condition. Damaged products are the responsibility of the carrier and may be refused if delivered in poor condition.

For Reprints:

All albums printed with design or layout errors after approval will be considered the responsibility of the photographer. These albums will be offered as reprints for 50% of the original cost.

For Payment:

Credit Cards: Visa, MasterCard and American Express
Cheque Payment: Certified Cheque, Bank Draft or Money Order
No C.O.D allowed.
50% design deposit and cancellation fees are non refundable.
Shipping and Handling are non refundable.

Cancellation and Return Policy:

All purchases of products or services, whether completed or not, are considered to be final. If a client should choose for whatever reason to cancel an order after payment has been received, no refund will be given. The client will instead be given a credit toward Bon Match products or services to the amount of the cancelled order.

For Storage:

Keep albums in a temperature controlled room. Drastic changes in environment can warp the shape/form of the natural products (i.e. paper) used in your album.


Bon Match Albums